Terms of Service

1. About the Service

Astatura Villas (astaturavillas.com) is operated by PT Esenca Akral Berjaya ("Astatura", "we"). Astatura is a curated villa marketplace: every villa listed on this site has been surveyed and entered directly by the Astatura Curation/Ops team, not self-listed by the property owner. By making a booking through this site, you ("Guest") agree to the following Terms of Service.

2. Booking & Payment

A booking is considered confirmed once the Guest completes a down payment (DP) of 70% of the total invoice at checkout. The remaining balance (30%) must be settled no later than 7 days before check-in (H-7).

If the balance is not received by the H-7 deadline, Astatura reserves the right to unilaterally cancel the booking and apply the cancellation policy in Section 3 to the DP already paid.

A date slot in the process of payment is held for 90 minutes to prevent double booking. If the DP is not received within that window, the slot is automatically released and becomes available to other guests.

3. Cancellation & Refunds

Cancellations by the Guest are subject to the following refund schedule, calculated on amounts already paid (DP and/or balance) at the time cancellation is submitted in writing to info@astaturavillas.com:

• More than 30 days before check-in: 100% refund minus a 5% administration fee.

• 15–30 days before check-in: 50% refund of amounts paid.

• 7–14 days before check-in: 25% refund of amounts paid.

• Less than 7 days before check-in, or after full payment without cancellation submitted before that deadline: no refund.

In force majeure situations (natural disasters, government policy, and other extraordinary circumstances preventing the stay), Astatura will evaluate reschedule or refund requests case-by-case in good faith.

Cancellations by Astatura for operational reasons (e.g. a villa becoming unavailable due to force majeure on the owner's side) will be refunded 100% with no deduction.

4. Guest Obligations

Guests must comply with the Astatura Guest Policy (see separate page) regarding check-in/check-out times, property use rules, and other conduct. Violations may incur charges equal to actual damages and/or early termination of the stay without refund.

5. Liability & Limitations

Astatura acts as curator and booking operator, working with villa owners to ensure property quality matches the description recorded at the time of survey. Astatura is not liable for loss or damage to Guest personal property during the stay, unless proven to result from the negligence of Astatura or villa staff.

6. Governing Law

These Terms of Service are governed by and construed under the laws of the Republic of Indonesia. Any dispute that cannot be resolved amicably shall be settled through the competent District Court within the jurisdiction of Kota Depok.

7. Contact

Questions about these Terms of Service can be directed to info@astaturavillas.com or adminastatura@gmail.com.