Guest Policy

1. Check-in & Check-out Times

Standard check-in begins at 2:00 PM local time, and check-out is no later than 12:00 PM local time. Early check-in or late check-out requests can be submitted to the Astatura team and are subject to availability and may incur an additional fee.

2. Guest Count

The number of guests staying must not exceed the maximum capacity listed on the villa detail page. Additional guests beyond capacity may incur extra charges or be refused entry by villa staff.

3. Property Use Rules

Unless stated otherwise in writing by Astatura for a specific villa, the following rules apply by default across all properties: no indoor smoking, no parties/events with guests beyond the registered list, and no pets.

Guests must maintain the cleanliness and condition of the property as received at check-in.

4. Damage Deposit

The Astatura team may request a damage deposit at check-in, fully refunded after a property inspection at check-out if no damage is found. Any damage found will be charged at actual repair/replacement cost, deducted from the deposit or billed separately if it exceeds the deposit amount.

5. Identity Documents

Guests must present a valid official identity document (national ID for Indonesian citizens, passport for foreign nationals) at check-in, in line with applicable accommodation guest-registration obligations.

6. Violations

Violation of this policy may result in early termination of the stay without refund, in accordance with the Terms of Service.